Frequently Asked Questions
Who are Interpigeon.com?
We are a long established (1964) family run business spanning four generations. Interpigeon is a division of Taylors Choice - a limited, British owned company who have been trading from the Crewe area since 1964. We specialise in racing pigeon supplies for delivery throughout the United Kingdom.
Where are they based?
We operate from our 3 acre site just on the outskirts of Crewe in Cheshire, England. From this site we perform all our distribution activities.
How can I order?
We only accept orders via the website, whilst we are happy for you to call us for any information you require, we do not take orders over the telephone. Our payment facility operates the highest levels of security, and infact, is a safer option than providing your debit or credit details over the phone.
My Delivery Address Does Not Have a Postcode?
If your delivery address does not have a post code, for example an allotment society, the system does not allow you to place your order without this field being completed. If you do not have a post code, please enter the following: AA1 1ZZ and please provide as much delivery address information as you can.
What is a bulk delivery?
A bulk delivery is classed as any order totaling over 120kgs in weight and would normally be sent out via a haulier using pallets and a tail lift vehicle. We will always advise you when your order is being dispatched and our haulier will deliver (within 24hrs). Bulk orders will not be delivered until you are happy with the arrangements made. We deliver anything from 1 pallet to 24 pallets. For 24 pallet orders we can supply a piggy back forklift.
What is a small delivery?
A small delivery is classed as any order totaling 120kgs or less that can be sent as a carton/parcel. These orders would normally be sent via UPS parcel services. We will always email you on the day your order has been collected by UPS so you know your order will be with you shortly, if you provide us your mobile number we will send you a text when your order is despatched. If you are unable to receive your order on that day, UPS will give you the option to have it delivered to an alternative address or will make 2 more attempts to deliver it to your original address.
Why do I pay a delivery charge?
The prices you see are the very best prices that we can charge and you are basically paying the true cost of the goods and then we charge for the delivery. Free delivery is available on most of our orders - please see our shipping charges page for more detailed informationIs vat included in the prices?
Is vat included in the prices?
Vat is included in all prices shown (where applicable) whilst viewing products. When placing an order your shopping basket will show the prices excluding vat and give you a subtotal and a vat total. This will also apply to any relevant delivery charges. If a product does not say 'inc vat' next to it then this item is a zero rated product and no vat is applicable.
What is the “Just for you service”?
As part of our customer service policy we will always try to keep any product (that you use on a regular basis) in stock “Just for you”. This is particularly useful, as there is such a huge range of products available in this market and it is not always possible to find one place that meets all your requirements.
